About this position:

Orphan Outreach is a Christian non-profit serving orphaned and vulnerable children in Africa, Asia, Eastern Europe, Latin America and the U.S. We are looking to fill the Sponsorship Coordinator position as part of the Programs department. Basic responsibilities include coordinating with the international sponsorship team in each country to ensure information on each sponsored child is provided and communicated to sponsors; managing and facilitating the communication between sponsors and their sponsored children; managing sponsorship financials; and supporting the overall Programs department.

• Manage and retain current sponsorships by engaging sponsors with frequent updates on the program attended by their sponsored child, as well as annual profile updates specific to the child’s overall growth and education. 
• Foster communication between the sponsor and their sponsored child by facilitating letter writing and advocating on behalf of both the child and the sponsor for responses to correspondence.  
• Build relationships with sponsors. Establish trust and confidence with sponsors by responding quickly to all methods of communication and quickly and effectively resolving any questions or concerns that arise. 
• Collaborate with the Programs team and international staff to provide timely updates on sponsorships, including country-specific details, program progress, and child information.
• Coordinate communication between the Programs and Development teams, ensuring prompt and accurate responses to inquiries that advance Orphan Outreach's mission and strengthen donor relationships.
• Work alongside the Orphan Outreach Advancement department to engage future champions and sponsors while also providing updates for existing champions and sponsors.

• Manage daily communications with sponsors through the Sponsorship email inbox, Sponsorship voicemails, and overall messaging with sponsors.
• Maintain sponsors’ information, including sponsorship financials, and ensure sponsorship giving is up-to-date and accurately reflected in the Orphan Outreach Sponsorship Admin system and donor database.
• Communicate frequently with sponsors when financial updates are needed.
• Manage the transition of new and exiting children in the Admin database. 
• Organize, prepare and maintain new and existing sponsorship profiles and photos through the Orphan Outreach Admin database.
• Coordinate annual special projects (Gratitude cards, radio campaigns, etc.).

• Participate in church events, Christian radio campaigns, and other opportunities for sponsorship promotion.
• Help develop Sponsorship policies and procedures to improve the overall effectiveness and efficiency of the Sponsorship team globally.
• Support department staff in meeting deadlines for various tasks and projects as needed.
• Participate in department and staff meetings, organization events and other opportunities.
• This position may require both domestic and international travel.
• Other duties as assigned in order to enhance the ministry of Orphan Outreach.